Analisis Implementasi Total Quality Manajemen dalam Pengelolaan Sarana dan Prasarana Sekolah

Abstract

This study analyzes the implementation of Total Quality Management (TQM) in the management of facilities and infrastructure at SMK Muhammadiyah Pagelaran. The results indicate that the application of TQM consists of four main stages: planning, implementation, checking, and follow-up. Planning is carried out through a factual approach with two-way communication between students and educators, as well as the involvement of all school members in task distribution before the new academic year. Implementation focuses on human resource development through monthly coaching, training from the industrial world, and internship programs. An industry-based curriculum is applied with 75% practical learning and 25% theory through the link and match system. Performance evaluation is conducted through interviews, daily assessments, mid-semester assessments, and end-of-semester assessments, with student achievements serving as indicators of educational quality success. Follow-up involves tracer studies and collaboration with BKK to track alumni, although communication constraints result in a 75% achievement from the targeted 90%. The development of educators' and staff's competencies is supported through internship programs, IHT, and industrial training, while commitment to alumni is strengthened with 102 ongoing alumni tracking programs and MOUs with industries. This study emphasizes the importance of comprehensive TQM implementation to improve educational quality and meet the needs of both internal and external customers.